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  • Is this service / business public or member only? Public
  • Operating hours status Open
  • Are mobility services currently being offered? Yes
  • What availability does your current operations have? Day
  • Do citizens need to reside in North Bay to access services? Yes

Are You OK?
Program *RUOK*

Taking the fear out of being alone.

This is a free and confidential service. We will require some information from you and your permission, to provide this service.

What is the “Are You Ok?” Program? (RUOK)
The RUOK program is a voice activated computer program that will phone each subscriber seven days a week at a time predetermined by the subscriber to ensure that they are O.K. and not in need of assistance or help.

How does it work?
If the subscriber answers the telephone a recorded message will identify the caller as the RUOK program and instruct the person answering the telephone to do one of two things:
1. If the subscriber is O.K. and NOT in need of any assistance, the subscriber will be instructed to replace the receiver, OR
2. If the subscriber is in need of assistance he/she will be instructed to replace the receiver and call 911 for assistance.

If the subscriber does not answer the phone after a set number of rings the computer will hang up and dial the number again after at an interval of between 5 and 15 minutes.  If on the second call the subscriber answers the phone the same procedure will be followed as if he/she had answered the phone on the first call. If the subscriber still does not answer the telephone after the set number of rings, the computer will sound an alarm and a printout will be made and an alert issued. A volunteer at the North Bay Golden Age Club will then telephone the person or persons designated by the subscriber. The volunteer will then explain the situation and ask the designated person (next of kin, relative, friend or neighbour) to find out what the problem is and render whatever assistance he/she can.

How do you become a subscriber?
During the COVID 19 pandemic, please call 705-499-1732 to register for the program.

Waiver and Releases:
Included in this package is a Waiver and Release form which must be signed. The North Bay Golden Age Club, NECO, The Lions Club or any of the volunteers or representatives of these organizations
cannot be held responsible for unforeseen interruptions in the program that may be caused by human error, hydro interruptions etc.

Designated Person(s):
Should your designated emergency contact not be able to attend, It is your responsibility to notify them of your subscription to the RUOK program so that they will be aware and informed should they be called when we cannot contact you. Show them the procedures followed by the computer as described in this pamphlet.

What happens if you plan to be away from home?
If you plan to be away from home at any time and will not be able to answer the phone it is IMPERATIVE that you advise the North Bay Golden Age Club of the dates you will be away, so that the calls can be suspended until your return. This information will be entered into the computer.

The North Bay Golden Age Club will receive notification of absences at 474-6520, Monday through Friday, between the hours of 9:00 a.m. and 4:00 p.m. or leave a message on the answering machine. If, for any reason, you are not able to inform the North Bay Golden Age Club before, then you should notify your designated person of your absence or have someone else call us at this number.

SUBSCRIBER OBLIGATIONS:
Your only obligations are:
1. to ensure that you or your emergency contact always notify the North Bay Golden Age Club if you are going to be away from home and unable to answer your call.
2. To promptly make sure that your information is updated providing any changes in your status as recorded at set up of program.

Is there a charge?
NO! There is no charge to be accepted as a subscriber. As there are numerous operation costs involved such as telephone, notices, stationery, newsletters, etc., anyone wishing to make a small donation at any time is appreciated. HOWEVER, THIS IS NOT A REQUIREMENT. This service is provided by the North Bay Golden Age Club for the benefit of all seniors and the disabled. The equipment and software were provided through funding from NECO and not for profit to these organizations.

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